After extensive research and data compilation around what its customers want, Titan set out to design and deliver its most refined personalised customer-centric brochure that reflects the desires, attitudes and needs of its target customers.
Mood-boards were created to ensure all creative assets reflected the personas of Titan’s segmentation groups, including their interests, tone of voice, personality and design preferences. Using unique touch-points, personalised data and segmentation profiles would be included throughout the brochure to tailor the content to each individual.
Firstly, the front cover was selected out of 34 different images to reflect the customers next most likely product to be purchased. The cover featured the customer’s name to provide a more bespoke offering and make each individual feel extra special. Inside it referenced the customer’s last purchase with Titan and the next 3 most likely purchases. Each brochure featured 87 unique touchpoints tailored perfectly to individual customers. The cover also doubled as a throw out for customers to use as a bookmark whilst also providing a more premium feel to the soft touch printed covers.
On the back cover, Titan’s contact details were tailored to whether the customer preferred a personal experience with a sales consultant or to book online. For example Busy Budgeters, who are time poor, prefer to get access to the information when convenient for them; so a digital call-to-action was used.There were also multiple versions of base letter text, headers and previous / future holiday suggestions that were incorporated together to create a final text unique to each individual customer.